Account Manager

· Flagstaff, Arizona
Employment Type Full-Time
Minimum Experience Mid-level

Summary 

The Account Manager is responsible for all aspects of a customer’s relationship with Health Current. They work closely with all customer-facing departments to ensure that each customer receives the highest standards of service. They focus on establishing and maintaining relationships with key clinical, business, financial and technical decision-makers to ensure that there is a complete understanding of Health Current and its services. The Account manager serves as the customer’s advocate to ensure that all departments understand the customers’ requirements and respond with the right quality of service. Additionally, The Account Manager in conjunction with the assigned Project Manager is responsible to ensure the successful adoption and use of Health Current’s suite of products and services. 

At the request of the customer, the Account Manager may assist with the analysis of various workflows to develop and recommend practices, procedures and HIE tools that focus on the effective use of electronic patient data within the workflows to aid in improving care delivery and coordination. This is a hand-on, local position, covering all of Northern Arizona; incumbent must reside in Northern Arizona which includes cities such as Flagstaff, Sedona, Prescott, Chinle, Cottonwood, Kingman, and Winslow. Applicants who do not reside in the Northern Arizona area will not be considered.

Duties and Responsibilities include the following: 

  • Builds trust and strengthens relationships by keeping customers informed on the way existing and emerging Health Current technologies and services can help their organization
  • Researches industry best practices in the use of electronic patient data within hospitals, clinics, and other health care settings
  • Prepares briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions
  • Oversees all product and service matters specific to the customer
  • Facilitates communication between project team members and key stakeholders such as physicians and nurses
  • Develops a customer-specific HIT Implementation Plan
  • Builds and maintains strong, long-lasting customer relationships, develop a trusted advisor relationship with key clinical and executive customer leaders
  • Ensures the timely and successful delivery of services per customer needs and objectives
  • Coordinates with Health Current teams to identify, manage, communicate and mitigate risks/issues throughout the implementation process
  • Prepares reports on account status
  • Assists with high severity requests or issue escalations as needed
  • Informs customer of best data use practices identifying the gaps in their current processes
  • Assists in development materials targeted at clinical and support staff for each Health Current product and service
  • Assists management with the development of new products and HIE services
  • Performs other related duties as assigned  

Qualifications 

To perform successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Skills 

  • Working knowledge of clinical practice processes within various care settings
  • Quality improvement methodologies (implementation & use)
  • Analyze, process and workflow redesign skills
  • Written and verbal communication skills
  • Analytical and organizational skills
  • Understand the "team dynamic" and the ability to lead groups
  • Proactively resolve problems and take decisive action, giving regard to the impact on all stakeholders
  • Prioritize and manage multiple tasks and requests resources to ensure projects are efficiently and effectively completed
  • Manage competing priorities in a complex and dynamic environment
  • Use creative clinical, business and operational solutions
  • Convey a professional image
  • Ability to work in a fast-paced and rapidly changing environment and consistently meet strict deadlines
  • Work independently and in a team environment, maintaining positive working relationships
  • Understand the requirements of Federal and State quality initiatives and related metrics
  • Advanced knowledge of Microsoft Office toolset (Word, Project, Excel, and PowerPoint required, Visio preferred)

Education/Experience

Extensive healthcare experience required in a variety of settings. Prior experience in account management within a technical setting preferred. A Bachelor’s degree in a healthcare-related discipline desired. The successful candidate should possess experience in one or more of the following areas:

  •  In-Patient care (acute and post-acute)
  • Out-Patient Care (physical and behavioral Health)
  • Federal and State quality initiatives
  • EMR implementation
  • Customer Service
  • Quality improvement

 

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  • Location
    Flagstaff, Arizona
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level